Refund policy

The 30-day guarantee

You have 30 days from the day your cover is delivered to decide.

If it does not fit your car, or your dog will not use it, email us at support@getpawside.com within those 30 days and we will refund you in full.

You do not need to send it back. Shipping a cover this size back to us costs more than the cover itself. Keep it, give it to a friend, or drop it at a shelter. All we ask is that you tell us what went wrong, so we can fix it for the next person.

How to ask for a refund

Email support@getpawside.com with:

your order number
a line or two about what went wrong

Photos are not required. They help us improve the product, so send one if you have it.

When you get your money back

We answer refund requests within 2 business days.

Refunds go back to the original payment method. After we issue the refund, your bank or card issuer usually takes another 5 to 10 business days to post it to your account. That part is outside our control.

If it arrives damaged, or is the wrong item

Email us a photo within 30 days of delivery. We will send a replacement or refund you in full, whichever you prefer. You keep the original either way.

Cancelling before it ships

You can cancel for a full refund any time before your order ships. Email us as soon as you can — orders usually leave the warehouse within 1 to 3 business days.

If the parcel comes back to us

If a parcel is returned because the address was incomplete or nobody could receive it, we will either resend it to a corrected address or refund you in full. Your choice.